General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Lucky Charms. They describe the relationship between us and our users, what we expect from account holders, and how we operate the services listed on the site. By registering or using the platform you agree to comply with these rules and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is allowed per person, household and payment method unless we expressly permit otherwise. Do not share login details and tell us immediately if you suspect unauthorised access. We may ask you to change passwords or suspend access for security reasons.

Eligibility requirements

To open an account you must meet local legal age and location requirements and be able to enter into a binding contract. Residents of restricted jurisdictions are not eligible to play. Using tools such as VPNs to bypass geo-checks is prohibited and may result in account closure and forfeiture of funds.

Acceptable platform use

Use the site fairly and lawfully. You must not engage in fraud, collusion, money laundering, chargeback abuse or any activity intended to manipulate game outcomes or bonus mechanics. Automated play, bot use and other unauthorised software are not permitted. We reserve the right to take action if we detect suspicious or abusive behaviour.

General bonus and promotion rules

Promotional offers are subject to specific terms which form part of these Conditions. Bonuses may require opt-in, qualifying deposits and wagering conditions. Game contributions and maximum bet rules apply while wagering bonus balances. Promotions have expiry dates and may be restricted by country, account status or payment method. Breach of bonus terms may lead to removal of bonus funds and winnings.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts are shown in the cashier and may change. We process deposits and withdrawals in accordance with our payment partners and will not pay out until identity and source-of-funds checks are complete. We may require ID, proof of address or payment evidence before approving withdrawals.

Verification and holds

Verification may occur at registration and again before withdrawals. While checks are underway we may place temporary holds on account activity. If we require further information we will contact you and pause transactions until the matter is resolved.

Dispute resolution

If you have a complaint contact customer support and provide relevant details so we can investigate. We aim to respond and resolve matters promptly. If you remain dissatisfied you may escalate the issue to the appropriate independent body in your jurisdiction where applicable. We will co-operate with lawful requests from regulators and law enforcement.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of the service after changes are published constitutes acceptance of the revised terms. For any questions contact [email protected].