Lucky Charms Casino Responsible Gambling

At Lucky Charms we are committed to keeping play safe, fair and under control. We encourage responsible gambling at every stage and provide practical tools and clear guidance so customers can manage their activity. If you ever feel play is becoming a problem, we aim to make help and options easy to find and use.

Our player protection principles

We put player safety first. That means offering straightforward controls, respecting self-exclusion requests promptly, and treating any concern about gambling behaviour with care and confidentiality. We expect customers to play within their means and to use the protection tools available to them.

Activity-control tools

We provide a range of quick-to-set controls so you can tailor your account to your needs. These are available in your account settings and can be adjusted at any time.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you put in your account. Limits take effect immediately or after a short processing period as stated in your account area. Lowering limits is instant; increasing limits may require a waiting period.

Loss limits

Loss limits let you cap the total amount you can lose over a set period. This gives clear boundaries on net losses and helps keep play predictable. Limits can be revised in the responsible gambling section of your account.

Time limits and session reminders

Set daily or session-based time limits and opt in to periodic reminders to help monitor how long you spend playing. You can choose short breaks or longer account cooling-off periods if you need a pause from play.

Self-exclusion and account breaks

If you need a longer break, self-exclusion allows you to block access to your account for months or permanently. We will respect all valid self-exclusion requests and will close or suspend accounts as requested. During this time you will not be able to log in or place stakes.

Recognising signs of problematic behaviour

Signs to watch for include chasing losses, playing for longer than intended, borrowing to play, neglecting work or family, or hiding activity. If you notice these behaviours in yourself or someone close to you, consider using our controls and seeking support.

Tips for maintaining control

Set realistic limits before you play and stick to them. Treat gambling as a form of leisure rather than a way to make money. Keep a record of time and spend, avoid gambling when upset or under stress, and take regular breaks. Use deposit, loss and time limits to keep play predictable.

Professional help and support organisations

If you need further assistance, contact free and confidential services such as GamCare or BeGambleAware for practical advice, self-help tools and counselling options. You can also speak to your GP or local support services for additional help. We will cooperate with recognised support organisations and respect any formal support arrangements you put in place.