Lucky Charms Casino Privacy Policy

This Privacy Policy explains how Lucky Charms collects, uses and protects your personal information when you use our UK-facing online casino services. We describe the types of data we gather, how we use it to operate accounts and payments, the choices available to you, and the steps we take to keep your information secure. Your privacy matters to us and we aim to be clear about our practices.

Types of data we collect

We gather a range of information necessary to provide and improve our services. This includes personal data you give us directly, technical information from your device and browser, and transactional records related to deposits, gameplay and withdrawals.

Personal data

Personal data covers information such as your full name, date of birth, contact details, address, proof of identity and payment details. We collect these items when you register, verify your account or contact our support team. This data is used to manage your account, complete identity checks and communicate important account information.

Technical data

Technical information includes your IP address, device identifiers, browser type, operating system, location data derived from your IP, and usage data about how you interact with our site. This information helps us keep the service operational, detect fraud, and provide a smoother mobile and desktop experience.

Transactional data

Transactional records comprise details of deposits, bets, wins, losses, bonuses and withdrawals. We also log timestamps and session activity to support dispute resolution, regulatory checks and responsible gambling measures.

How we use your information

We use data to create and manage your account, process payments, verify identity and eligibility, provide customer support, and prevent fraud and money laundering. Data is also used for security monitoring, compliance checks, and to carry out basic analytics that help us maintain service reliability.

Data protection practices

We store information on secure servers and use industry-standard transport encryption for data in transit. Access to personal data is restricted to authorised staff and third-party service providers who need it to perform their roles. We maintain administrative and technical safeguards to reduce the risk of unauthorised access or disclosure.

Cookies and tracking technologies

We use cookies and similar tools to remember preferences, enable secure logins, and measure site performance. Some cookies are essential for core functionality while others help with analytics and targeted content. You can control cookie settings through your browser, though disabling certain cookies may affect site features.

User rights

You have the right to request access to the personal data we hold about you, ask for inaccuracies to be corrected, and request deletion in line with applicable law. You can also object to certain processing activities and withdraw consent where processing is based on consent.

Access, correction and deletion

To exercise your rights, contact our support team via the site. We will respond and work with you to update, restrict or remove personal information where appropriate. Certain data may be retained where required for legal or operational reasons.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services, and other trusted partners who assist in delivering our services. These parties are contractually obliged to protect your data and only process it for specified purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on the site and, where appropriate, notify you of material changes. Continued use of the service after updates indicates acceptance of the revised terms.